Legal

Privacy Policy

Last updated: April 2026

1. Information We Collect

We may collect information you provide directly to us, including:

• Name, address, phone number, and email address
• Government-issued identification details when required for intake, transfer, or release
• Firearm details such as make, model, caliber, serial number, barrel length, installed accessories, and visible condition
• Customer-submitted notes, questions, service requests, and communications
• Photographs of firearms, serial numbers, accessories, and pre-existing condition
• Job-related records such as intake forms, work authorizations, quotes, invoices, test-fire logs, quality-control records, and pickup records
• Appraisal-related information, including owner-supplied details, supporting documents, and photographs
• NFA / Form 4 intake information, including residential address, citizenship information, filing type, identification information, and customer certifications

When you use our website, we or our website tools may also collect routine technical information such as IP address, browser type, device information, referral source, and pages visited.

2. How We Use Information

We use information we collect to:

• Respond to inquiries and communicate with customers
• Create intake records and maintain chain-of-custody accountability
• Evaluate, quote, perform, document, and deliver gunsmithing and related services
• Process transfers, verify identity, and complete required paperwork
• Support NFA / Form 4 intake and related shop-side documentation
• Prepare appraisal records and supporting materials
• Maintain business records, invoices, and job history
• Protect the security of the shop, stored firearms, records, and digital systems
• Meet legal, regulatory, compliance, safety, and recordkeeping requirements
• Improve customer communication and service quality

3. How We Store and Protect Information

We use physical, technical, and administrative safeguards appropriate to the type of information we handle.

These measures may include:

• Secure storage for firearms and related physical paperwork
• Restricted access to shop spaces, safes, secure storage, and sensitive software
• Encrypted or access-controlled backups for digital records
• Strong passwords and, where practical, multi-factor authentication
• Organized job-number-based recordkeeping to reduce mix-ups and improve accountability
• Reasonable steps to keep shop devices and systems updated and protected

No system can promise absolute security, but we work to handle customer information in an organized and responsible way.

4. When We May Share Information

We do not publish customer personal information for public use.

We may disclose information when reasonably necessary to:

• Complete requested services or transactions
• Comply with applicable law, regulation, subpoena, court order, or government request
• Maintain required ATF, transfer, acquisition, disposition, or NFA-related records
• Protect the rights, safety, property, or operations of the shop, our customers, or others
• Work with professional service providers or vendors supporting business operations, provided the information is used for a legitimate business purpose

We do not state here that we sell personal information, and no such practice should be represented on the site unless separately confirmed and intentionally disclosed.

5. Record Retention

We retain records based on the type of information involved, the services provided, legal requirements, and internal retention practices.

• ATF-required records are retained for at least the applicable legal retention periods.
• Intake forms, test-fire logs, job records, and related service documents may be retained as part of shop business records.
• Digital records may be stored in organized folders tied to job numbers and customer names.
• When records are eligible for destruction, physical records may be shredded and digital records may be securely erased.

6. Your Choices and Requests

Depending on the circumstances and applicable law, you may request that we update contact information or correct inaccurate information in our active records.

Some information may need to be retained for legal, regulatory, safety, tax, accounting, transfer, firearms, or recordkeeping reasons even if you request deletion or limited use.

If you have a privacy-related question or request, contact us using the information listed below.

7. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13 through the website.

8. Third-Party Services and Links

Our website may include links to third-party websites, maps, payment tools, social platforms, or other external services. We are not responsible for the privacy practices of third-party websites or tools we do not control.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in operations, services, legal requirements, or website practices. When we update the policy, we will revise the “Last updated” date.

10. Contact Us

If you have questions about this Privacy Policy or want to contact the shop about your information, use the contact information on our Contact page or reach us directly at:

Short Website Summary Version

We collect the information needed to communicate with you, document firearms and services, complete required paperwork, maintain records, and run the shop responsibly. We store records in secure physical and digital systems, limit access to authorized personnel, and retain records according to legal and operational requirements. If you have a privacy question, contact the shop directly.